Shipping policy
Shipping Policy
Last updated: 06.10.2026
This Shipping Policy applies to all orders placed on our website.
1. Where we ship
We ship to: worldwide.
Currently, we do not ship to countries in South America and Africa. We are unable to ship to PO Boxes or APO/FPO military addresses. If you can not continue at the checkout, this means we don not ship to this country.
2. Processing time
Orders are processed within 1–3 working days after payment is received. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email when your order is placed and another one with a tracking number once it ships.
3. Delivery times and costs
| Destination | Delivery time | Shipping cost |
|---|---|---|
| Slovenia | [2–4] working days | [€X] |
| EU | [4–8] working days | [€X] |
| [Other] | [X–X] working days | [€X] |
- Free shipping on orders over [€X].
- Delivery times are estimates and start counting after the order has been processed. They may be longer during sales or holiday periods.
- The final shipping cost is always shown at checkout before you pay.
4. Carriers and tracking
You will get a tracking link by email. Please allow up to 24 hours for tracking to update.
5. Customs, taxes and duties
- Within the EU: prices include VAT. No additional customs charges apply.
- Outside the EU: the order may be subject to import VAT, customs duties or handling fees charged by the carrier or customs. These are not included in the price and are your responsibility.
6. Delivery address
Please check that your name, address and phone number are correct at checkout. We cannot change the address after the order has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we may charge for reshipping.
7. Failed or missed delivery
If you are not home, the carrier will leave a notice or try again, or hold the parcel at a pickup point. If a parcel is returned to us because it was not collected, we will contact you. We may refund the order minus the shipping costs, or reship it at your cost.
8. Delayed, lost or damaged parcels
- Delayed: if your parcel has not arrived within 20 working days of the estimated date, email us.
- Lost: we will investigate with the carrier and send a replacement or refund you in full.
- Damaged: check the parcel on delivery. If it is visibly damaged, tell the carrier and email us at zpenofficial@gmail.com within 5 days with your order number and photos. We will send a replacement or refund you.
9. Returns
Returns are described in our Return & Refund Policy.